Just wondering why the sound doesn’t work? I’ve got an iPhone XS Max. I tried destiny and re-installing the app and no luck, as well as checking the app settings to see if there was anything there preventing the sound.
Thanks for letting us know about this issue. We’ve just tested on an iPhone 11 Pro Max (similar device) and the sound appears to work as expected. The only way to reproduce your issue was to have the physical ‘mute’ switch on the phone active, as this overrides all sound output. Please check that the ‘mute’ is not active.
Firstly wanted to say how much we love your books. My son has the augmented reality book which now seems to have issues with the sound on his Ipad. When he first used the augmented reality with the book it worked perfectly. Now there is no sound when you pop up and talk. Ive tried the following:
deleting the app and re installing.
restarting the ipad.
checking all settings etc to see if I can find a reason.
It works fine on my Iphone XR.
The Ipad has the latest IOS installed and the app is up to date.
Any further info to help fix would be much appreciated.
it appears that I have been able to rectify the issue by selecting settings>
general>Reset>Reset All Settings and going through with the reset. we did lose some of the original settings of the ipad, touch id home screen picture etc, but now the app works fine!!! hope this helps anyone else that experiences this problem